FAQ'S

Why should I shop with Diamond Love?

Here at Diamond Love, Inc. we always pride ourselves on delivering highest quality jewelry with best prices possible. We are more than happy to navigate the complexities of the diamond industry for you so you can have a stress free shopping experience. Our outstanding team of dedicated employees is always there to ensure that your product stays within your budget and make sure that you receive your dream piece. Our diamond experts are always available to assist our customers with any questions or help they may need.

Do you have a custom jewelry department?

Yes we do! As a matter of fact, most of our orders are custom made. We have been making hand crafted customized jewelry for over 15 years. We are very proud of our quality, craftsmanship, and competitive pricing. We work hard to ensure that each product fits all of our customers specifications and stays within their budget. Our design team and craftsmen work hard to provide the best of the best and create exactly what our customers desire.

How can I make an appointment?

You can schedule an appointment by calling either our toll free number at 800-450-5075 or our direct line at 310-744-5519. You can also feel free to email us at info@diamondlove.com or schedule an appointment though our online booking system. An appointment is required for an in-person purchase.

Do you price match your diamonds?

Yes we do! In many cases price beat as well. The gold and diamond market prices often fluctuate, and we aim to offer the lowest prices possible based on the current market price. However, if a lower price is found we can match it and sometimes even offer a better deal!

Do you have any discounts?

We do occasionally have flash sales. Sometimes we also offer sales around the holidays. Subscribe to our email newsletters or follow our Instagram @diamondlovela to stay updated on when we have discounts available.

Why should I buy GIA certified diamonds?

GIA certification is the highest grading scale available for natural diamonds. This means that with GIA certification, you are getting exactly what you're told on an objective, non-lenient scale, where as non-GIA certified diamonds might have been graded on a looser scale that misleads you about the true value of your diamonds. Additionally, GIA diamonds will retain value because their grading scale is trusted and reputable. To learn more about the Gemological Institute of America and what they do click here. To learn about the difference between GIA certified natural diamonds and IGI lab-grown diamonds, check out the highlight reel on our Instagram.

What are the 4C's?

The 4C's are the factors upon which diamonds are graded. They include the cut, color, clarity, and carat weight of the diamond. The cut of the diamond is it's shape. The sparkle and brilliance of a diamond depends more on its cut than anything else. The color of the diamond is valued by how closely they approach being colorlessness. The less color a diamond has, the higher its value. The clarity of a diamond is the absence of inclusions and blemishes that makes a diamond rare and affects value. The carat weight is the size of the diamond. One carat is equal to 0.2 grams, about the weight of a paperclip. These for factor are what makes each diamond so unique. Visit the highlight reel on our Instagram to learn more in depth about the 4C's.

What are some popular diamond cuts?

The most popular diamond shape is the round cut. This classic cut will always retain its value due to it's timelessness. Some other popular cuts are princess, oval, cushion, pear, emerald, heart, and marquise. To learn more about the different diamond cuts, check out the highlight reel on our Instagram.

What if I'm placing my order on a tighter budget?

We completely understand that everyone has their own set budget, and we are more than happy to work with yours, whatever it may be. Because of the way our team walks our jewelry pieces through each step of the creation process, we are able to keep a careful eye on the total cost to unsure that it will remain below your set price limit.

What is the turnover time for an average order?

Because we make each of our jewelry items from scratch, the turnover depending on complexity. For a basic jewelry design, the average turnover time for an order is 2 weeks.

Do you accept rush orders?

We want to make sure every customer is satisfied and gets their perfect piece on time for whatever occasion it's meant for. We understand that some orders need to be rushed and we will always do our best to accommodate the given time frame.

What is your shipping policy?

All of our packages are shipped though FedEx with insured, overnight shipping. When the package is delivered, it will require an adult signature.

Which payment methods do you accept?

What’s the best way to care for my jewelry?

Jewelry should sparkle, but exposure to dust and dirt, lotions and soaps, even air and moisture can dull pieces over time. To clean gold and diamond pieces, you can soak them in a mixture of dish soap and either water or seltzer water for about 5 minutes to loosen the dirt. Next, go over any crevices with a soft toothbrush to dislodge any dirt trapped inside. Lastly, rinse everything under running water and buff it dry with a soft cloth. We recommend removing your jewelry when washing your hands, applying lotions, showering, and swimming. You should also occasionally get your jewelry checked regularly by a jeweler to make sure the stones are in good shape and the settings are secure.

Do you have a warranty?

Answer

Should I insure my jewelry?

We highly recommend you ensure your diamond jewelry with an insurance agency. All of our orders come with a Diamond Love, Inc. certificate of appraisal. This appraisal will include all the details of your diamond jewelry and ensure that, in the case of loss, theft, or damage, your insurance company will give you an equal replacement of your item.

What is your return policy?

We offer our customers a full refund for any non-custom orders within 14 days of receiving the product. Due to the nature of custom orders, they are not available for refunds. However, we are happy to offer upgrades and exchanges for all of our orders, including custom ones.